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Founded in 1990 and incorporated in
1992, EGA helps World Class Organisations maintain their competitive
edge and Governments save money, through the provision of our
Knowledge Management, Productivity, Workflow and Collaboration
tools and applications.
We supply our solutions to Government
and some of the world's largest companies nationally and internationally;
we back this up with comprehensive support, training and consulting
services.
It is EGA's intent to lead the market
in providing software solutions that enhance our customer’s
business activities. Our solutions enable our clients to empower
their employees and customers through the collection, analysis
and dissemination of information.
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| We recognise
that the only route to successful project delivery
is through close collaboration with our customers,
we are proud of our track record in delivering
on time, to specification and in budget.
EGA uses Agile programming
techniques to deliver implementations and solutions,
delivering faster time to value and agility at
the speed of business. |
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| EGA uses Enigma
™ as well as Microsoft Project Server to
control projects.
EGA uses collaborative tools
to aid development as well as to manage projects,
code is managed using Microsoft Visual Studio
Team System and documents are managed using Microsoft
SharePoint. |
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| We agree and
enter into maintenance and service agreements
with all of our customers, the nature of these
agreements are dependant on the Service Level
Agreement [SLA] between us and the customer. EGA
uses collaborative software as part of our intranet
to record defects and issues. Issues can be assigned
to an individual to resolve and the software includes
escalation and full analysis reporting.
As we have applications rolled
out across the world, defects and issues can be
reported via our Web site 24/7. The support desk
is operational between 09.00 and 17.00 Monday
to Friday (UK times). |
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EGA is committed
to ensuring that its systems are produced
to the very best quality, quality is at
the heart of all of EGA's processes and
its Quality Manual is followed throughout
a project - in order to view our quality
manual please click on the link below.
If you would like to
read the Quality Manual please feel free
to download it, however it is protected
and cannot be printed or copied locally.
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